Cancellation Policies

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Cancellations processed up to one week prior to the program will receive a refund. No credits or refunds will be issued beginning one week prior to the program.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment.

All registration cancellations and refund requests must be made in writing to [email protected]. Cancellations processed by the early registration deadline will be refunded, less a $50 processing charge. Cancellations processed between the early registration deadline and 10 days prior to the published conference start date will be refunded, less a $150 processing charge. No credits or refunds will be issued starting 10 days prior to the published conference start date.

Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email [email protected].

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all the registration fees, after due consideration of circumstances and expenditures.

This is a partner event with registration hosted by NIRSA. All registration cancelations and refund requests must be made in writing to [email protected]. Refund requests are processed according to the following time restrictions:

  • Refund requests received on or before October 25, 2023, will receive a 100% refund, minus a $35 administrative processing fee
  • Refund requests received on or between October 26, 2023 – November 29, 2023, will receive a 50% refund
  • Refunds cannot be granted for requests received on or after November 30, 2023, or for no-shows at the conference

Extenuating circumstances may warrant exceptions to the refund policy. For a review of a specific refund amount or for more information about refund requests, please submit this information in writing to [email protected].

  • Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment.
  • All registration cancellations and refund requests must be made in writing to [email protected]. Cancellations processed by December 14 will be refunded, less a $50 processing charge. Cancellations process between December 15–February 8 will be refunded, less a $150 processing charge. No credits will be issued beginning February 9. If payment has been received prior to cancellation, refunds will be issues, less fees, after the conference. Exceptions will be considered on a case-by-case basis resulting from requests made in writing to [email protected].
  • Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email [email protected].
  • ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all the registration fees, after due consideration of circumstances and expenditures.
  • ACUI is not responsible for cancellation of any travel, hotel, or other arrangements related to participation in this event nor any cancellation fees from those arrangements.

Appropriate Behavior at ACUI Events

ACUI is committed to providing welcoming, safe, and inclusive learning environments at its conferences and events. During our programs, we want all participants to share ideas, network, and enjoy the company of others, and we recognize that our ability to create this experience depends on the behavior of all in attendance. 

Event participants, speakers, staff, volunteers, service providers, guests, and exhibitors are expected to conduct themselves according to ACUI’s core values, and the ethical standards of the profession. All members of the ACUI community are to be considerate; refrain from any demeaning, harassing, or discriminatory behavior or speech; and immediately comply with any requests to discontinue objectionable behavior. The following are examples of unacceptable behavior:  

  • Offensive, hostile, or derogatory comments. 
  • Disruptive actions unrelated to the intended purpose of the event. 
  • Conduct that demonstrates a lack of professionalism or respect for another individual.  

Individuals who witness or experience inappropriate behavior should notify a staff member immediately. Incidents can also be reported by completing this online form. ACUI reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without warning or refund, in response to any incident of unacceptable behavior.   

Bias, discrimination, harassment, or retaliation by or against any member of the Association community is strictly prohibited and will be addressed according to the policy established by the Board of Trustees. 

Videography and photography are strictly prohibited. Photos and recordings are only allowed with the permission of the presenter. Any recording or photo should respect the presenter’s rights and not be disruptive. 

Media Release

Registrants understand that they may be the subject of photographs, audio recordings, or videos that will be taken during this event and that such media will be included in ACUI’s stock files. By registering, individuals grant ACUI or its designees permission to photograph and record them, and waive compensation or approval rights to the future use of media from this event.

COVID-19 Guidelines

  • All participants at ACUI events will be expected to follow any city, state, venue, or CDC policies and requirements in effect for the host location during the dates of the event.
  • Participants are advised to take the steps needed to protect themselves and others, as attending a large gathering increases your chance of being in close contact with people outside your household and being exposed to COVID-19.
  • Participants are encouraged to wear masks based on personal preference, if at risk for severe illness, or if the COVID-19 Community Level where they live is High.